Have spent quite a bit on wine in last 2-3 years, including a fair bit on 05 Bordeaux futures. LCBO Return policy. Can I return a delisted product? The LCBO Quality Assurance Department is committed to providing the highest quality beverage alcohol products available. What does saleable condition mean? Choose Same-Day Pickup available at 100+ LCBO locations. For store returns, licensees must present an LCBO receipt as proof of purchase for each product they wish to return (may exceed the 30-day timeframe for returns with Manager approval). LCBO and the beer store Liquor stores are limited to 25% capacity as of Boxing Day, and cannabis stores are limited to curbside collection or delivery only. 19, 2020 Similarly, Côte de Boeuf, a tiny French bistro and butcher shop on Ossington Avenue, is selling wines for half the menu price with takeout meals. For GTA Service Centre returns, a copy of the invoice must be provided. For a last-minute bottle of wine before Christmas dinner or a few bottles of champagne for a decadent brunch, the LCBO is open Christmas Eve until 6 p.m., but all stores are closed on Christmas Day and The day after Christmas. There is no limit to the number or value of products which may be returned at any given time as long as items are accompanied by original receipt within thirty (30) days of purchase. RFP 2020 - 024 : Issue Date: June 26, 2020 Deadline for Submission of Responses: July 20, 2020 at 2:00:00 pm Eastern Standard Time (EST) RFP 2020 - 024 2 PART I - GENERAL INFORMATION . Some items such as wines and cream liquors deteriorate with age. Policy for products associated with causing illness Have spent quite a bit on wine in last 2-3 years, including a fair bit on 05 Bordeaux futures. The product must be in good condition (unopened, label intact, etc.). Suggested site content and search history menu. By bringing a problem to our attention, you are assisting the LCBO in maintaining these high standards. Suggested site content and search history menu. 0. Policy for products associated with causing illness, Occasionally a customer may feel a product was responsible for illness. Close. Keep or donate your money to a charity. All products listed must be laboratory tested prior to appearing on store shelves. If you feel you have purchased a defective product from the LCBO, you may return the product to any LCBO store for a full refund. Products recently purchased from VINTAGES stores or VINTAGES corners may be returned to any LCBO store for a full refund when accompanied by the receipt. Jul 28th, 2013 5:42 pm. The privately-owned Beer store also said there are no changes to its plans to remain open. If you have purchased a defective delisted product, you may return it to the store for a full refund. YOU MUST BE 19 YEARS OF AGE TO PURCHASE ALCOHOL. Two LCBO employees in Toronto and the GTA have reported testing positive for COVID-19 over the last few days. LCBO Sustainability Français Shopping Cart. Trade samples may be purchased by the agent at full retail cost. CHCH - ... December 12, 2020, 2:09 pm. Veuillez sélectionner une langue. Let us return your bottles and beer cans and make money. What is the procedure for returning VINTAGES products? Will I get back what I originally paid for the product? For store returns, licensees must present an LCBO receipt as proof of purchase for each product they wish to return (may exceed the 30-day timeframe for returns with Manager approval). The Liquor Control Act, 1927 authorized the LCBO to "control the sale, transportation and delivery" of alcoholic beverages in Ontario. Please see: LCBO Customer Privacy Policy. Mar. Letter to Trade - LCBO Wines Beer Spirits Product Needs 2020-21; Letter to Trade - Vintages Product Call Fall-Winter 2020 . VOUS DEVEZ AVOIR AU MOINS 19 ANS POUR ACHETER DE L'ALCOOL. And if you picked up the wrong bottle of wine at the LCBO, drink up. We are dedicated to keeping our staff and customers safe while continuing to accept returns and have made some changes to reflect our changing realities. Yes. Period Calendar 2020-21; 2020/21 vs 2019/20 Impacts on Sales; Period Calendar 2019/20; Period Calendar 2018-19 ; 2018/19 vs 2017/18 Impacts on Sales; Period Calendar 2017-18; Period Calendar 2016-17; Period Calendar 2015-16; Period Calendar 2014-15; Period Calendar 2013-14; Guides & Manuals. This is particularly important since Ontario Wineries are authorized to direct deliver VQA and Non-VQA wines to licensees on behalf of the LCBO. The return to stock policy was updated November 2016. And it doesn't stop there. Someone gave me a bottle of red wine for a gift, and for my own personal reasons, I don't drink and I went to the lcbo to return it, I obviously don't drink so I a exchange or gift card is going to do it for me. These sites will be set up as a drive-thru system enabling a continuous flow of traffic. *Please note that users accessing the LCBO GMS portal may encounter intermittent access issues between Wednesday January 27th and Saturday January 30 th between 8:00 PM EST and 12:00 AM EST. UPDATE TO POLICY IN RESPONSE TO COVID-19: Product returns dating back to February 15, 2020 are now being accepted again by LCBO stores. All product returns will require the customer name, address and telephone number and a customer signature to acknowledge receipt of the refund, valid photo identification can be requested (but not recorded) to verify customers information. News; Ontario News; Tories blast change to LCBO return policy . When a defective product is returned, the pertinent information is forwarded to the LCBO’s Quality Assurance Department. All regular sale Customers may return any product that is in saleable condition (including Vintages products and beer purchased as a Regular or Tax Exempt Sale) to any LCBO store provided it is accompanied by original receipt within thirty (30) days of purchase. Implementing a 25 per cent capacity for in-store shopping effective Sunday, December 27, 2020. I said that the website doesn't say anything and he said that it was an internal memo and is the new policy now. View All Results. In such a case, return the bottle and remaining contents to your local LCBO store as soon as possible. Pelješac, South Dalmatia Coast, Croatia . LCBO will also not be accepting product returns, but are encouraging customers to hold on to their receipts so they can return their products in the future. The Customer will be refunded in the applicable tender as used for the purchase, debit/cash purchases returned as cash, credit card purchases returned to original credit card, gift card purchases returned to a gift card. UPDATE TO POLICY IN RESPONSE TO COVID-19: Each store has a dedicated returns station and all returns in saleable condition will undergo a disinfection and quarantine period of 3 days before resale. Refunds will not be provided to returns without a receipt. When making a return, bear in mind the length of time since the product was originally purchased. The LCBO collects name, address, telephone number and signature when products are returned, both for fraud prevention purposes, and to communicate with customers regarding any health or safety matters in cases of defective or recalled product. View All Results. All Product returns must be made in person at an LCBO store and require the customer’s name, address and telephone number and the customer’s signature to acknowledge receipt of the refund. VINTAGES continually changes its product list - a receipt enables the manager to determine quickly if the product is current. NOUVELLES HEURES D’OUVERTURE : Toutes les succursales de la LCBO fermeront au plus tard à 20 h du mardi au dimanche, conformément aux nouvelles lignes directrices provinciales. LCBO's return policy? The store manager will take the appropriate action to ensure the problem is fully investigated and resolved. For purchases where the 90-day returns window expires during the lockdown period, the retailer will offer a 15-day extension to return items when stores reopen. LCBO: 375071. When a defective product is returned, the pertinent information is forwarded to the LCBO’s Quality Assurance Department. No receipt is necessary in this situation. If the problem is serious and widespread, the department may order a product withdrawal across the province. Do I need a receipt? If you feel you have purchased a defective product from the LCBO, you may return the product to any LCBO store for a full refund. Their return policy is in my opinion the #1 benefit of the LCBO. Customers returning product must also show valid, government-issued photo ID to verify their identity. Return of a faulty product must indicate immediate discovery. Almost all of our stores have resumed normal empty returns operations. 1.1 Introduction . However, due to the fragile nature of many VINTAGES products, the store manager may wish to consult with the VINTAGES Purchasing Department before approving the refund. Valid proof of purchase must accompany all returns of saleable unopened product. LCBO Sustainability Français Shopping Cart. Suggested keywords menu. According to the LCBO, on December 29, an employee at the 8260 Highway 27 location in Woodbridge reported testing positive for the virus and had last worked on December 24. Is there a limit to the number of products I can return? -- Five employees at the LCBO in Essex have tested positive for COVID-19, leading to the temporary closure of the store. Collection of Personal Information under the LCBO's Return Policy Each store has a dedicated returns station and all returns in saleable condition will undergo a disinfection and quarantine period of 3 days before resale. Shop . Tue 8 am - 5 pm. Please plan ahead and bring your own mask; LCBO will not be providing masks. By bringing a problem to our attention, you are assisting the LCBO in maintaining these high standards. All products listed must be laboratory tested prior to appearing on store shelves. Valid proof of purchase must accompany all returns of saleable unopened product. Please select a language / LCBO to allow product returns for bars and restaurants within 2 weeks to help industry decimated by COVID-19 By Robert Benzie Queen's Park Bureau Chief Thu., March 19, 2020 … This personal information is collected under the authority of the Liquor Control Act, Sec. VINTAGES returns must adhere to the same conditions as regular returns. All delisted products are final sale unless the product is defective. In such a case, return the bottle and remaining contents to your local LCBO store as soon as possible. 0 Home/Store Delivery Order. Photo ID is requested in order to verify the collected information, and will not be recorded. How do I return a defective product? The LCBO will remain open during Ontario’s coronavirus state of emergency, Premier Doug Ford’s office has confirmed to 680 NEWS. Archived. When making a return, bear in mind the length of time since the product was originally purchased. Return of a faulty product must indicate immediate discovery. Woodstock, Tillsonburg, Ingersoll, the beer store, LCBO, beer delivery, wine delivery, liquor delivery At LCBO, the very liberal return policy (the only real positive thing about the LCBO) allows you to return anything at any time for a full refund as long as you have a receipt (and the product appears to be in saleable condition). As of 2020, there are 450 authorized store operators selling beverage alcohol to Ontario consumers; the maximum number of grocery authorization per Ontario regulation 232/16 Sale of Liquor in Government Stores has been reached. Ontario Small Brewer Distribution October 2015; LCBO Supplier Code of Business Conduct - English; LCBO … VINTAGES continually changes its product list - a receipt enables the manager to determine quickly if the product is current. Hours. The Customer will be refunded in the applicable tender as used for the purchase (i.e. WINDSOR, ONT. The return to stock policy was updated November 2016. "It's all very difficult to figure out because websites are not necessarily clear and I started looking at the back of paper receipts it's not necessarily printed there," said McNeish. And if you picked up the wrong bottle of wine at the LCBO, drink up. Products are continually monitored by our lab even after they reach our stores. Account Login. This is particularly important since Ontario Wineries are authorized to direct deliver VQA and Non-VQA wines to licensees on behalf of the LCBO. Refunds will be applied to the original credit card used for the purchase of the goods. Requiring customers to wear face coverings in all LCBO stores unless they meet a provincial legislated exemption. Receipts are normally required and return within 14 days of purchase, but when the product is defective these conditions are waived (the majority of the product should remain in the bottle in order to reduce the possibility of a return being rejected). LCBO stays open as Ford shuts down non-essential businesses Additionally, each Sunday beginning April 5, select Beer Store Distribution Centres will accept empty container returns from 9 am to 3 pm. This is the LCBO policy, you can return anything for any reason to any store as long as you have a receipt and it is in saleable condition, and I made purchases knowing this policy (but being unaware of their no-returns-to-a-new-visa-if-your-card-was-stolen policy). AIR MILES® reward miles will be deducted on product returns. The Ontario alcohol purveyor has stopped taking returns during COVID-19 shutdowns. Commande pour livraison à domicile ou en succursale, Suggested site content and search history menu, Select a location to find a store near you. For detailed information on eligible containers and program rates, please click: Eligible Items and Return Rates. Choose Same-Day Pickup available at 100+ LCBO locations. For more details visit our website at www.lcbo.com. 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